Privacy Policy
Last updated: May 2026
Victoria Day Care Centre respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and share personal information when you use our website, contact us, make an enquiry, or receive services from us.
This policy applies to the website at http://www.cpmdaycare.co.uk and to enquiries made to Victoria Day Care Centre through our website, email, telephone, social media, online forms or other contact routes.
1. Who we are
Victoria Day Care Centre is operated by Mediply Limited.
Our contact details are:
Victoria Day Care Centre
76 Victoria Road East, FY5 5HH
admin@cpmdaycare.co.uk
01253 828362
For data protection purposes, Mediply Limited is the data controller for the personal information described in this policy. This means we are responsible for deciding how and why your personal information is used.
2. What personal information we collect
We may collect and use the following types of personal information.
For general enquiries, we may collect your name, telephone number, email address, address, relationship to the person requiring support, and the contents of your enquiry.
For service enquiries, we may collect information about the person who may attend the day care centre, including their name, age, care and support needs, health information, mobility, dietary needs, care needs, communication needs, emergency contact details, relevant family or professional contacts, and any other information needed to assess whether our service may be suitable.
For professional referrals, we may collect the referrer’s name, job title, organisation, contact details, and information provided as part of the referral.
For franchise or business enquiries, we may collect your name, contact details, business background, location of interest, financial or business information you choose to provide, and correspondence relating to the opportunity.
For website use, we may collect technical information such as your IP address, browser type, device information, pages visited, approximate location, and how you interact with our website.
3. How we collect personal information
We collect personal information when you provide it to us directly. This may happen when you complete a website form, send us an email, call us, message us through social media, visit the centre, make a referral, ask for information, or engage with us about services or franchise opportunities.
We may also receive information from family members, representatives, health and social care professionals, local authorities, NHS bodies, or other organisations involved in a person’s care and support.
Where we receive personal information from someone other than the person it relates to, we will handle it fairly and in accordance with data protection law. The ICO says privacy information should generally be provided when data is collected, or within a reasonable period and no later than one month where data is obtained from another source, unless an exception applies.
4. Why we use personal information
We use personal information for the following purposes.
We use enquiry information to respond to requests, provide information about our services, arrange visits, assess whether our service may be suitable, communicate with families and representatives, and keep records of enquiries.
We use care related information to understand a person’s needs, consider whether we can safely and appropriately support them, plan support, manage attendance, protect health and welfare, manage risk, and communicate with relevant family members, professionals and authorities where appropriate.
We use business and franchise enquiry information to respond to expressions of interest, discuss franchise or business opportunities, assess suitability, arrange meetings, and manage pre contractual discussions.
We use website information to operate the website, monitor performance, improve usability, protect the security of the website, and understand how visitors use our pages.
We may use personal information to comply with legal obligations, maintain records, respond to complaints, manage safeguarding concerns, prevent fraud, protect our legal position, and deal with regulatory, insurance or professional matters.
5. Our lawful bases for using personal information
Under UK GDPR, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases.
We may use personal information because it is necessary to take steps before entering into a contract or to perform a contract with you.
We may use personal information because we have a legitimate interest in responding to enquiries, operating our service, managing our business, improving our website, keeping appropriate records, protecting our legal position, and communicating with people who contact us.
We may use personal information because we need to comply with a legal obligation.
In some cases, we may ask for consent, for example for certain marketing communications or non essential cookies. Where we rely on consent, you can withdraw your consent at any time.
Where we use special category data, such as health information, we will only do so where an additional legal condition applies. This may include where the information is necessary for the provision of health or social care, where it is necessary to protect someone’s vital interests, where there is a substantial public interest such as safeguarding, or where it is necessary for legal claims.
6. Who we share personal information with
We only share personal information where there is a proper reason to do so.
We may share personal information with family members, representatives, health and social care professionals, local authorities, NHS bodies, emergency services, safeguarding teams, insurers, legal or professional advisers, IT and website providers, payment providers, accountants, and other organisations that help us operate our service.
Where we use third party service providers, we expect them to handle personal information securely and only in accordance with our instructions or their own legal obligations.
We may also share information where required by law, where necessary to protect someone from harm, where necessary for safeguarding purposes, or where necessary to establish, exercise or defend legal claims.
7. Marketing communications
We may contact you with information about our services where permitted by law. Where consent is required, we will ask for it.
You can ask us to stop sending marketing communications at any time by contacting us using the details above.
We do not sell personal information to third parties.
8. Cookies and website analytics
Our website may use cookies and similar technologies. Cookies are small files placed on your device when you visit a website.
Some cookies are necessary for the website to work properly. Other cookies may help us understand how visitors use the website or support marketing activity. The ICO says website visitors should be told that cookies are being used and what they do, and that non essential cookies usually require the user’s agreement.
Where required, we will ask for your consent before placing non essential cookies on your device. You can usually manage or disable cookies through your browser settings.
9. How long we keep personal information
We only keep personal information for as long as necessary.
General enquiries may normally be kept for up to 12 months after the last contact, unless the enquiry progresses or there is another reason to retain the information.
Client and service records may be kept for 7 years after the person stops using the service, unless a longer period is required for legal, insurance, safeguarding, contractual or regulatory reasons.
Franchise or business enquiry records may be kept for 7 years, depending on the nature of the discussions and whether any agreement is entered into.
Website analytics information may be kept for a shorter period depending on the analytics tools used.
We may keep information for longer where necessary to deal with complaints, safeguarding concerns, legal claims, insurance matters, investigations or regulatory issues.
10. How we protect personal information
We take appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These steps may include access controls, secure systems, password protection, staff training, secure record keeping, data minimisation, and limiting access to people who need the information for their role.
No website or email system is completely secure. You should take care when sending sensitive information by email or through online forms.
11. International transfers
We generally aim to store and use personal information within the UK. However, some website, email, software or cloud service providers may process data outside the UK.
Where personal information is transferred outside the UK, we will take steps to ensure that appropriate safeguards are in place, where required by data protection law.
12. Your rights
You have rights under data protection law. These may include the right to request access to your personal information, the right to ask for inaccurate information to be corrected, the right to ask for information to be erased, the right to restrict how your information is used, the right to object to certain uses of your information, the right to data portability in certain circumstances, and the right to withdraw consent where we rely on consent.
These rights are not absolute and may depend on the circumstances.
To exercise your rights, contact us using the details above.
13. Complaints
If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113
14. Changes to this policy
We may update this privacy policy from time to time. The latest version will be published on our website.
Where we make significant changes, we may take additional steps to bring those changes to your attention.